General Questions

Q: What services does STEM Success Tutoring offer?

A: We offer personalized tutoring sessions in math, physics, and standardized test preparation. Additionally, we provide professional resume critique services and homework help for students seeking assistance with challenging assignments.

Q: Do you offer online or in-person sessions?

A: We primarily offer online tutoring via Zoom for maximum convenience. In-person sessions may be available in the Boston area; please contact us to inquire about availability.

Q: Who are your tutors?

A: Our tutors are experienced STEM professionals with extensive knowledge in their fields. They have backgrounds working for companies like Texas Instruments, Boston Scientific, and Micron and are passionate about helping students succeed.

Tutoring Services

Q: How do I book a tutoring session?

A: You can book a session directly through our online scheduling system. Choose a time that works for you, and we’ll send you a Zoom link for your session.

Q: Do you offer a free trial session?

A: Yes! We are offering a limited-time free 30-minute consultation session with no commitment or payment required. This session is designed to help us understand your goals and create a personalized plan.

Make sure to use the coupon code FIRST-FREE at checkout.

Q: What are your rates for tutoring?

A: Our tutoring rates are:

• $40 for a 30-minute session

• $70 per hour rate beyond 30-minutes

Discounts may be available for bundled sessions—contact us for more details.

Q: Can I reschedule or cancel a session?

A: Yes, you can reschedule or cancel your session at any time before the scheduled start without penalty. Please use the link in your confirmation email or contact us directly.

Payments and Policies

Q: What payment methods do you accept?

A: We accept all major credit cards, PayPal, and other secure payment methods. If you need a payment plan, please contact us to discuss flexible options.

Q: Is my payment secure?

A: Yes, we use industry-standard encryption and secure payment gateways to protect your information.

Q: Can I get a refund?

A: Payments for tutoring sessions and homework solutions are non-refundable once the service is delivered. However, if you’re dissatisfied with a tutoring session, please contact us—we may offer a refund or schedule a follow-up session at no charge.

Q: Are there penalties for missed appointments?

A: Missed appointments without prior notice may incur a fee equal to 50% of the session cost after 60 minutes of missed time. Please notify us as soon as possible to avoid penalties.

Technical Questions

Q: What technology do I need for online tutoring?

A: All you need is a stable internet connection, a device with a camera and microphone, and Zoom installed on your device.

Q: Do you record tutoring sessions?

A: Sessions are not recorded unless both parties provide prior consent. Recordings, if made, are solely for the client’s personal review and are kept private.

Q: How do I upload files for homework solutions or resume critiques?

A: You can upload files directly through our online forms. Accepted formats include PDF, Word, and image files.

Support

Q: How do I contact STEM Success Tutoring?

A: You can reach us via:

Email: stemsuccesstutoring@protonmail.com

Contact form: Available on our Contact Us page.

Q: What if I need help outside of business hours?

A: Feel free to email us or submit your inquiry through the website. We’ll get back to you as soon as possible, typically within 24 hours.